Ef99 Terms and Conditions — Your Rights & Responsibilities

Welcome to the ef99 platform. These Terms & Conditions apply to all services, games, and promotions offered by ef99. By accessing the ef99 website or creating an account, you confirm that you have fully read, understood, and agreed to all of these Terms & Conditions.

To use the ef99 platform, you must meet the following conditions:

• You must be at least 18 years of age.
• You are not accessing the platform from a country or region where online gaming is prohibited by law.
• You are creating the account in your own name and of your own free will.
• You are not playing on behalf of a professional player or an ef99 employee.

These Terms & Conditions are published in Bengali; however, in the event of a legal dispute, the original English version shall prevail. ef99 reserves the right to amend these terms at any time, and notice of changes will be published on the website.

When registering with ef99, you must provide accurate and complete personal information. Registering with false information may result in account termination and forfeiture of all winnings.

2.1 Single Account Policy

Each person may hold only one account. Creating multiple accounts from the same device, IP address, or payment method is strictly prohibited. ef99 reserves the right to close all duplicate accounts without prior notice if suspicious activity is detected.

2.2 Identity Verification (KYC)

Ef99 may request identity verification documents at any time for security purposes. These may include:

• A copy of your National ID (NID) or passport.
• A recent utility bill or bank statement (as proof of address).
• Proof of payment method ownership.

Withdrawals may be temporarily suspended if KYC documents have not been submitted. Once verification is complete, your account will be fully activated within 72 hours.

2.3 Account Security

Keep your login credentials (username and password) strictly confidential. ef99 will not be held responsible for any sharing of login details or account misuse. If you notice any suspicious activity, contact our support team immediately.

Ef99 currently accepts deposits via Mobile Banking, Nagad, Rocket, and USDT. Each payment method has its own minimum and maximum transaction limits, which are published on the website from time to time.

3.1 General Deposit Rules

• Minimum deposit: BDT 500 (may vary depending on the payment method).
• Deposits must be made from a payment method registered in your own name.
• Depositing through third parties or from another person's account is strictly prohibited.
• Once a deposit is completed, the balance is typically credited within 5–15 minutes.
• If you experience any issues during the deposit process, please contact live chat support.

3.2 Deposit Returns

Deposits are generally non-refundable; however, ef99 may consider exceptions in certain circumstances, such as duplicate transactions. Such requests must be raised with the support team within 48 hours.

Certain conditions must be met to withdraw winnings from ef99. These requirements are primarily in place to prevent fraud and protect players.

4.1 General Withdrawal Terms

• KYC verification must be completed before a withdrawal can be processed.
• Minimum withdrawal: BDT 1,000.
• Withdrawals can only be made to the same payment method used for the deposit.
• Standard withdrawal processing time: 15 minutes to 24 hours.
• The daily maximum withdrawal limit is determined by your deposit tier and account level.

4.2 Reasons for Withdrawal Rejection

Ef99 may reject or suspend a withdrawal request under the following circumstances:

• If the account's KYC verification has not been completed.
• Bonus wagering requirements have not been met.
• Suspicious or unusual betting patterns are detected.
• Evidence of multiple accounts or fraudulent activity.

Ef99 bonus and promotion offers come with specific terms attached. It is important to read the relevant terms carefully before claiming any bonus.

5.1 Welcome Bonus

The Welcome Bonus is available to new members on their first deposit only. The bonus balance cannot be withdrawn until the wagering requirements have been met.

5.2 General Bonus Rules

• Each bonus offer has its own wagering multiplier (typically 20x–30x).
• Not all games may be available to play with bonus balance — see the promotions page for the list of eligible games.
• Multiple bonuses cannot be active at the same time unless otherwise stated in the promotion's terms.
• Bonus balance typically expires within 7–30 days. Any unused bonus will be forfeited upon expiry.
• If evidence of bonus abuse or fraud is found, ef99 may forfeit all bonuses and any associated winnings.

5.3 Cashback & Reload Bonuses

Weekly cashback and reload bonuses are available for regular members. These bonuses typically come with no wagering requirements or reduced wagering conditions, but please check the promotions page for the specific terms of each offer.

All games on ef99 are powered by RNG (Random Number Generator) technology, ensuring that every outcome is completely random and cannot be influenced by any party.

6.1 General Gaming Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game is cancelled due to a technical error, the stake will be refunded.
• In the event of a dispute over a game result, the decision will be based on the server logs.
• If an event in Sports Betting is cancelled or abandoned, the stake for the affected bet will be refunded.

6.2 Prohibited Activities

The following activities are strictly prohibited on the ef99 platform and will result in permanent account closure if violated:

• Using software bots or automated tools to play games.
• Intentionally exploiting game glitches or bugs.
• Colluding with other players to place bets (collusion).
• Attempting to hack or gain unauthorized access to the system.

Ef99 believes gaming is a form of entertainment, not a means of generating income. We encourage every player to maintain healthy gaming habits.

7.1 Protection Tools

The following responsible gaming tools are available on the ef99 platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a cap on how much you are willing to lose within a given period.
• Session Limit: Set a limit on how long you play in a single session.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Reality Check: Review a summary of your gaming time and spending at regular intervals.

7.2 Signs of Problem Gaming

Seek help if you notice any of the following signs:

• Spending beyond your budget.
• Placing more bets to recover money already lost.
• Prioritizing gaming over family or work.
• Lying about or concealing gambling activity.

Ef99 takes your personal data privacy seriously. Information collected at registration is used solely for account management, identity verification, and compliance with applicable laws.

8.1 Data Collection & Use

• Your name, email, phone number, and payment details are used for account management purposes.
• IP address and device information are used for security and fraud prevention purposes.
• Gaming history and transaction records are retained in accordance with regulatory requirements.
• Your information is never sold to any third party.

For more details, please visit our Privacy Policy here.

8.2 Cookie Policy

The ef99 website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, though this may limit certain features.

Ef99 reserves the right to suspend or permanently close any account at any time, particularly in the following circumstances:

• Any violation of these Terms & Conditions.
• Fraudulent, illegal, or suspicious activity.
• Registering with false or incomplete information.
• Suspected money laundering or other financial crimes.
• Death of the account holder (in which case the inheritance procedure must be followed).

9.1 Voluntary Account Closure

You may close your account at any time by contacting our support team. Please withdraw any remaining balance before closing your account. All bonus balances will be forfeited upon closure.

Ef99 reserves the right to modify these Terms & Conditions, in part or in full, at any time. For significant changes, a notice will be published on the website and sent to the registered email address.

Continued use of the platform after updated terms have been published will be considered acceptance of the new terms. We recommend visiting this page regularly.

10.1 Dispute Resolution

Any dispute between ef99 and a user will first be addressed through direct negotiation. If a resolution cannot be reached, both parties will proceed to settle the matter through mediation.

10.2 Contact

If you have any questions or comments regarding these Terms & Conditions, please contact our support team:

• Live Chat: Click the icon at the bottom right of the website.
• Email: [email protected] (responses are typically sent within 24 hours)
• Hours of operation: 7 days a week, 24 hours a day.